Comments for Ron Chubb a Microsoft Technician on The Road http://rchubb.com Everything You Need to Know About Fixing Your Computer Mon, 05 Jul 2010 14:38:06 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on Customer Service is Key to Your Success by Ron C. http://rchubb.com/2010/06/12/customer-service-is-key-to-your-success/comment-page-1/#comment-39 Ron C. Mon, 05 Jul 2010 14:38:06 +0000 http://rchubb.com/?p=239#comment-39 Great Tips! Thanks for sharing. Great Tips! Thanks for sharing.

]]> Comment on Customer Service is Key to Your Success by Ryan Williams http://rchubb.com/2010/06/12/customer-service-is-key-to-your-success/comment-page-1/#comment-35 Ryan Williams Mon, 21 Jun 2010 21:23:07 +0000 http://rchubb.com/?p=239#comment-35 According to the Edward Lowe Foundation 96% of customers will never tell you when they are unhappy. My thoughts are that people should be thankful when someone calls to complain because they are doing you a favor and most will never take the time. I think another key to great customer service is to be proactive. Don't wait for customers to contact you. Contact them after every sales or appointment and ask them if they are happy and if not, why not. That's my two cents. Thanks for listening. Ryan Williams According to the Edward Lowe Foundation 96% of customers will never tell you when they are unhappy. My thoughts are that people should be thankful when someone calls to complain because they are doing you a favor and most will never take the time.

I think another key to great customer service is to be proactive. Don’t wait for customers to contact you. Contact them after every sales or appointment and ask them if they are happy and if not, why not.

That’s my two cents. Thanks for listening.

Ryan Williams

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